Viv AI provides an AI-powered reservation management system for restaurants. Our service allows restaurants to manage bookings through an automated chatbot interface and dashboard system.
By using our service, you agree to these terms. If you disagree with any part of these terms, you may not use our service.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate information and notify us immediately of any unauthorized use.
We strive to maintain high service availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects service availability.
Subscription fees are charged in advance. Failure to pay may result in service suspension. Refunds are handled on a case-by-case basis.
We provide this service "as is" without warranty. We are not liable for any indirect, incidental, or consequential damages arising from your use of our service.
Either party may terminate service at any time. Upon termination, your access will be suspended, but your data will be preserved according to our data retention policy.
We do not sell, rent, or share your personal data with third parties for marketing purposes.We believe your data belongs to you, not to data brokers or advertisers.
Restaurant Information: Business name, contact details, operating hours, and reservation preferences.
Reservation Data: Customer names, contact information, party sizes, and reservation times submitted through our system.
Usage Data: Basic analytics about how you use our dashboard and system performance metrics.
Your data is stored securely using industry-standard practices. We use encrypted connections and secure databases to protect your information. Data is backed up regularly to prevent loss.
We use the following third-party services that may have access to limited data:
These services are bound by their own privacy policies and are used solely to provide our service functionality.
We retain your data as long as your account is active. When you cancel your subscription, your data is preserved for 90 days in case you wish to reactivate, then permanently deleted unless required by law to retain longer.
If you have questions about these terms or our privacy practices, please contact us through our support channels.